Privacy Policy

Invisible Homes is committed to ensuring that your privacy is protected, and our use of your personal information is governed by this Privacy Policy. On this site, "Invisible Homes," "our," and "we" each refer to Invisible Homes Ltd., which collects and uses your information in the manner set out in this Privacy Policy. Any reference to "you" or "your" refers to anyone whose personal information we process.

1. Introduction

Our use of your personal data will be governed by this Privacy Policy. Invisible Homes is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation, and your personal information will only be shared with others in accordance with this Privacy Policy.

This Privacy Policy explains:

• What personal information is
• How we collect your personal information
• The types of personal information we collect
• How we use your personal information
• The legal basis for processing your personal information
• How we share your personal information
• How long we keep your personal information
• How we keep your personal information secure
• Overseas transfers of your personal information
• Your rights in relation to your personal information
• How to make complaints and how to contact us

If there are any changes to the way in which your personal information is used, this Privacy Policy will be updated.

2. What is Personal Information

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details, or any information about your needs or circumstances which would allow us to identify you.

Some personal information is classified as "special" data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs, or political opinions and sexual orientation. This information is more sensitive, and we need to have further justifications for collecting, storing, and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

Any references to personal information in this Privacy Policy will include personal data, and where relevant, special categories of personal data.

3. What Personal Information Do We Collect?

We will collect the following personal information:

• Your full name
• Contact details (such as phone number, email address, and postal address) whenever you engage with us.

In addition, if we are providing a service to you or on your behalf, where required by law, we will collect the following information:

• Information relating to your identity, including at least one form of photographic identification (such as a passport, a driving license, or an identification card).
• One form of documentation with proof of your place of residence (such as a recent utility bill).

Depending on the service we provide to you (or on your behalf), we may also collect additional personal information as detailed below:

Buying or Referrals for Sales

If you are buying a property or being referred for a sale through us, we will collect the following information:

• Contact telephone number and email address to get in touch with you.
• Information required to identify you to meet anti-money laundering and counter-terrorist financing requirements.
• Personal information related to any requirements you may have in relation to a property so that we can find a property suitable for your needs.

Other

If you subscribe to receive research, news, or other market updates from us, we will also collect details about the type of content you would like to receive.

4. How We Use Your Personal Information

Legal Basis for Data Processing

Under data protection legislation, we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information:

• For employment-related purposes.

• When we need information to perform the contract we have entered into with you.

• When we need to comply with a legal obligation.

• When processing is necessary for us to carry out activities for which it is in Invisible Homes' legitimate interests (or those of a third party) to do so, provided that your interests and fundamental rights do not override those interests. This includes:

  • Processing necessary for us to promote our business, brand, and products and measure the reach and effectiveness of our campaigns. This may include sending you marketing information from time to time after you have engaged us to provide services or received services from us, which may be similar and of interest to you, or where you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.

• Processing necessary to improve our knowledge of the real estate sector. This includes market analysis and research to better understand trends in the property sector and provide more tailored services for our customers in the future.

• Processing necessary to operate the administrative and technical aspects of our business efficiently. This includes verifying the accuracy of information, outsourcing administrative functions to specialized third parties, and ensuring network and information security.

In more limited circumstances, we may also rely on the following legal bases:

• Where we need to protect your interests or someone else's interests.

• Where it is needed in the public interest or for official purposes.

We may process special categories of personal information and criminal conviction information in the following limited circumstances:

• With your explicit consent, and we will explain the purpose for which the information will be used when we ask for your consent.

Specific information on how your personal information will be used for the particular services you have requested from us is provided below.

Buying or Referrals for Sales

We use your personal information for the following purposes:

• Fulfilling our obligations to you, such as arranging viewings, obtaining feedback, and connecting you with agents interested in accepting your property for sale.

• Conducting due diligence in accordance with legal or regulatory obligations.

• Sharing your personal data with third-party referencing agencies for the prevention and detection of crime, fraud, and money laundering.

Other Uses of Your Personal Information

If we sell any part of our business or integrate it with another organization, your details may be disclosed to our advisers, prospective purchasers, or joint venture partners and their advisers. In such cases, the new owners of the business will only be permitted to use your information in the same or similar way as set out in this Privacy Policy.

Sharing Your Personal Information

We will share your personal information with:

• Regulators, governmental or quasi-governmental organizations, law enforcement authorities, courts, tribunals, and arbitrators as required to comply with regulatory and legal obligations.

• Third-party service providers who process personal information on our behalf, including IT systems providers, IT contractors, and third-party referencing or screening agencies for crime prevention and detection purposes.

• Personnel within the Invisible Homes Group on a need-to-know basis to ensure we can fulfill our obligations to you.

We will store your personal information on our client management systems and use it to provide you with marketing information about similar services offered by Invisible Homes, which we believe you might find useful from time to time. You have the opportunity to opt out of receiving this information at any time.

What Happens If You Do Not Provide Requested Information?

We may require certain personal information to perform the services you have requested from us. For example:

• If we are referring your property to agents for sale on your behalf, we need your contact information to keep you updated.

• If you have asked us to find you a property, we may need additional details about your circumstances to find a suitable property.

We may also require information to comply with legal obligations, such as identity documents to prevent fraud and money laundering.

If you do not provide the required information when requested, we may not be able to perform our contract with you or provide certain services. We will explain when this is the case at the point where we collect information from you.

5. How We Keep Your Information Secure

Information security is of utmost importance to us, and we have implemented measures to prevent unauthorized access to your personal information, including:

• Storing client files on secure systems with restricted access to authorized personnel for legitimate business purposes.

• All data is hosted in data centers with systems and protections in place to safeguard against unauthorized access and external factors that could damage your personal data. Strict access requirements are in place, and access is limited to those who absolutely need it.

• Access to personal information is restricted to Invisible Homes employees, workers, or other individuals working within Invisible Homes on a need-to-know basis. Training is provided to any Invisible Homes employees and workers who require access to personal information.

6. How Long Do We Keep Your Personal Information

The retention period for your personal information depends on the type of service you have requested from us. It may be longer than the period during which we are providing services to you if we have statutory or regulatory obligations to retain personal information for an extended period or if we need to retain information for legal claims.

7. Overseas Transfers of Your Personal Information

We may transfer, store, or process your personal information in locations outside the UK and the European Economic Area (EEA). If the countries to which your personal information is transferred do not provide an equivalent level of protection as the UK's laws, we will ensure appropriate safeguards are in place. We will use one of the following safeguards:

• Transfer it to a non-EEA country with privacy laws equivalent to those of the EEA.

• Establish a contract with the recipient that requires them to protect the information to EEA standards.

• Transfer it to organizations that are part of the Privacy Shield framework, ensuring privacy standards similar to those within the EEA. You can find more information about data protection on the European Commission Justice website.

8. Your Rights in Relation to Your Personal Information

You have several rights concerning your personal information, including the right to:

• Be informed about how we use your personal information.

• Access the personal information we hold about you.

• Request corrections to your personal information if you believe it is incorrect, incomplete, or inaccurate.

• Request erasure of your personal information in certain circumstances, such as when Invisible Homes continues to process personal information beyond the original collection purpose.

Your Rights

You have the right to:

• Withdraw consent if Invisible Homes is relying on consent as the legal basis for processing.

• Object to processing based on legitimate interests if there is no overriding compelling ground that allows us to continue processing.

• Request erasure if personal information has been processed unlawfully or to comply with a legal obligation.

• Ask for the restriction of data processing in cases where personal information is inaccurate, processed unlawfully, no longer needed but you require it for legal purposes, or you have raised an objection.

• Request a copy of certain personal information provided to us in a commonly used electronic format, relating to data provided under our agreement with you or with your consent.

• Object to processing based on legitimate interests or public interest. We will assess whether we have overriding legitimate grounds for continued processing if you raise an objection.

• Not be subject to fully automated decisions with significant legal or similar effects.

If you wish to exercise any of these rights, please contact us at [email protected]. Please note that we will keep a record of your request and our response to demonstrate compliance with data protection obligations and for handling any related queries, complaints, or claims.

9. Complaints and Contact Details

Complaints

If you have complaints regarding the use of your personal information, please contact the Data Protection Officer at [email protected], who will attempt to resolve the issue. If the issue cannot be resolved, you have the right to file a complaint with your country's data protection authority (the Information Commissioner in the UK). If you need information on how to contact your local data protection authority, please contact us at [email protected].

Contact Details

Contact Information

If you have any questions, comments, or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us:

• Email: [email protected]

• Mailing Address: Data Protection Officer, Invisible Homes Ltd, 1 Lyric Square, London, W6 0NB.

10. The Use of Cookies by Invisible Homes

What is a Cookie?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites, allowing a website to recognize a user's computer. Cookies are used to help users navigate websites more efficiently, perform specific functions, and provide information to the website owners.

What Cookies Does Invisible Homes Use?

This website uses cookies from the following sources. Information about the cookies used and their purpose is accessible at the links below:

• Microsoft Clarity Cookie List

• Google Analytics Ads Cookies

• Sumo How Sumo Cookies Work

• Instagram Cookies Information

How to Restrict or Delete Cookies

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