Refund Policy

1. About this policy

This policy explains how refunds and cancellations work for the Invisible Homes Premium subscription. It applies alongside our Terms of Use and does not affect your statutory rights as a UK consumer.

Premium is a paid membership offered by Invisible Homes Ltd. ("Invisible Homes", "we", "us") that unlocks members-only listings and early access to new listings. Plans are billed monthly or annually, prices include VAT, and payments are processed securely by Stripe.

2. Your free first month

Most new members get their first month free. The free month can be claimed once per person, and needs a verified mobile number — so it is not available on every sign-up.

• Checkout always shows whether your first month is free, and the date and amount of your first payment, before you confirm.
• Where the free month applies, you give us a payment card when you subscribe but nothing is charged for the first 30 days. Cancel any time in that period and you pay nothing.
• If you do not cancel, your first payment is taken automatically when the free month ends — £29.99 for monthly plans or £239.99 for annual plans, including VAT.
• If the free month is not available to you, your subscription starts as a paid one and the first payment is taken when you subscribe.

3. Cancelling your subscription

You can cancel at any time from Premium → Manage subscription in your account, which opens our secure billing portal.

• Cancelling stops future payments. Your Premium access continues until the end of the period you have already paid for (or until the end of your free month), then your account returns to Standard.
• We do not remove any of your saved searches, favourites or account data when Premium ends.

4. Your 14-day cooling-off right

Under the Consumer Contracts Regulations 2013 you have the right to cancel a subscription within 14 days of purchase.

• Because the first month is free, cancelling within 14 days of subscribing simply means you are never charged.
• If you re-subscribe without a free month, or your first payment has already been taken, you may request a full refund of that payment within 14 days of it being made — provided you contact us at [email protected].

5. Refunds outside the cooling-off period

Beyond the 14-day window, payments already made are generally non-refundable, and cancelling takes effect at the end of the current billing period. We consider refund requests case by case where something has gone wrong — for example a billing error, a duplicate charge, or a fault on our side that prevented you using Premium. Contact [email protected] and we will put it right.

6. Failed payments

If a renewal payment fails, we will let you know and retry the card. Your Premium access continues for the period you have already paid. If payment cannot be collected, your subscription is cancelled and your account returns to Standard — you will never be charged for access you did not receive.

7. Contact

Questions about billing, cancellations or refunds: [email protected].